Blake T. Leier
305 27th Ave NW #7
Minot, ND 58703
(701) 720-8101

Education:

Minot High School - Graduated May 2001
Management Information Systems, Major, University of North Dakota
Business Management, Major, Minot State University
	Estimated graduation date May 2007

Skills:

Management
	Performed duties as Sales and Marketing Manager
	Performed duties as General Manager
		Directly responsible for all hotel operations.
		In charge of hotel’s rates and inventory control.

Trained and cross-trained front office, housekeeping, and maintenance personnel.
Handled/updated various group bookings.
Handled all HR issues (i.e. hiring, terminating, etc).
Directly supervised 20+ employees.
Scheduled front office, housekeeping, and maintenance meetings.
Maintained Master Key control.
Handled customer relation’s issues.
Performed duties as Front Desk Manager
Performed duties as a back up Call Center Coordinator.
Assisted sales agents with policies and procedures of Choice Hotels International.

Training

Performed duties as Training Assistant.
Enlightened new employees in the policies and procedures of Choice Hotels International
Organized material for daily lesson plan.
Assisted Training Supervisor in all facets of training class
Performed duties as Quality Assurance Counselor.
Monitored and coached new employees towards surpassing all Choice Hotels goals and standards.
Created and update call center stats sheets daily
Perform test calls to ensure quality with the company.
Handled scheduling for four full-time QACs.

Computer Knowledge
Expansive knowledge of Microsoft Office software such as Microsoft Excel, Microsoft Word, and Microsoft PowerPoint.
Strong computer hardware knowledge.
Extensive OS knowledge including Windows XP, NT, 2000, DOS and 3.1

Communication
Have taken many classes in regards to public speaking and have had several opportunities to speak and perform.
Possess great respect for confidentiality.
Strong problem solving skills.
Well-rounded communication skills, including verbal, written and interpersonal.

Miscellaneous Skills
90+ wpm keyboarding skills.
Strong knowledge of Choice Hotels policies and procedures.

Certifications
	Tharaldson Property Management’s Diamond Core Training
	National Hotel/Motel Association Certified Hotel Administrator (CHA)

Work Experience:

Acme Electric Motor Inc	1997-1999	

Marketplace Foods 1999-2000
Choice Hotels International 2001
Choice Hotels International May 2002 - December 2003
Sleep Inn and Suites December 2003 – April 2004
Tharaldson Property Mgmt. April 2004 – November 2006
Sleep Inn and Suites November 2005 – February 2006

References:

Available upon request.