Mc Donald's on S. University
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btleier wrote:
part of knowing how to respond to situations is knowing when people are just looking for free things. with those people you sometimes need to put your foot down, and apologize for the wait, but say you don't feel that short of a wait warrants and refund, or free food. but we will work harder to make it faster next time. which is basically like saying fuck off with a smile
Ahhh we dont normally give them freebies at the drop of a hat. But seriously what would you do in a situation like this:
This slightly handicapped girl that works at my mcdonalds was on counter. Some bitch and her nasty ass bitch daughter who is probably ... 10? come in all the time and are shitheads. They order plain doubles, take ketchup packets, put the ketchup on the doubles and then return them to us and complain that we made them wrong, its like they get off on doing that to us. ANyways.........This girl cant speak very well/clearly (jackie howland for those that know her) and the daughter was folding/bending the counter menus and jackie asked her nicely to stop playing with it please. She did for about 5 seconds then started again, and jackie asked her again nicely to stop, and i seriously believe its impossible for jackie to look, sound, or be mean at all. The girl stops again, and then starts right back up and drops it on the floor and jackie asks her AGAIN to stop playing with it please. Then the mom chimes in and tells jackie "Just leave the poor girl alone and do youre job, stop worrying what my daughter does" or some shit like that and does it in the bitchiest meanest voice ever because shes a skank bitch. Jackie just started crying and went in the back and cried for about 5 minutes because of the stupid skank bitch, who then wanted us to give her free food because of the ordeal like it was our fault. She comes in ALL THE FUCKING TIME and trys to pull shit like this. People like that i dont give a shit what their problems are or what is in them that is crying out or whateve ryou want to call it, the only way i want to let that out is with a 12 gauge to the stomach, razor blades to the eyes, and toothpicks under the fingernails. Just to watch them sit there and twitch and quiver would make my day because shes such a fuckin...gahh...can you tell im pissed? Just thinking about this lady makes me want to shoot something. God knows the only reason she keeps comming back is to get off by making our day miserable because the average joe fuck would not come back if the service was that bad every time.
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this is the 1% of people though.... in a situation like that. Sometimes it IS OK to ask a customer to please not return to your place of business. I have taken a stance before and told a guest that they treated my employee inapproprately, and make them aware of what happens. If it continues to happen I would ask her to please not return to your place of business. Sometimes it IS better to lose a customer here and there, because all they are doing is taking more time with your employees, and creating scenes in your workplace. I would make ALL employees aware of the situation when she comes in, like have a manager personally watch the employee make the burger, and hand it to them, and then if they complain the manager can step in and see no, it was right. There is a point where management needs to step in and do their job!
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To someone like that the absolute best way to handle the situation is to treat them like they're your best friend and be overly polite...that pisses people off.
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tjamz wrote:
To someone like that the absolute best way to handle the situation is to treat them like they're your best friend and be overly polite...that pisses people off.agreed... this can be quite fun sometimes. because it will make them even more bad, even though you are treating them OVERLY politely.
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been there done that, she just gets worse. One time ill be let off around the time shes leaving and ill follow her wherever she drives just to scare her, and i dont care if she calls me in and i get pulled over, because i hate that bitch.
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btleier wrote:
bahahaha... how true this is. damn canadians should just stay in their country
their women are allowed to come right? -
StangerBanger96 wrote:
been there done that, she just gets worse. One time ill be let off around the time shes leaving and ill follow her wherever she drives just to scare her, and i dont care if she calls me in and i get pulled over, because i hate that bitch.haha.... you're at the borderline of psycho on this subject... we're going to cut you off... haha
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btleier wrote:
haha.... they're all welcome. i was just playin'....
nah just the women hey about that gsr you never got back to me damnit
chat room myass lol -
btleier wrote:
haha.... you're at the borderline of psycho on this subject... we're going to cut you off... haha
lol this is a good way of venting. Its not like id actually do something to her. Nothing illegal.
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