Gateway Computers
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I bought my Gateway laptop in 2003 at the Gateway store (when it was just south of Best Buy, so it's a few years old.
I've replaced the battery twice and upgraded the ram. Other than that it's been flawless. Never had to deal with warantee.DaveH
'94 Supra- 7.77 @ 176mph -
I've heard nothing but bad things about Gateway. A friend of mine had a Gateway laptop and got 3 bad pixels after 2 weeks. Then after a couple months the HD went out. Then a couple months after that, the keyboard stopped working. All the problems took at least two weeks to fix.
Dell has decent customer support once you get it through the idiot's head that you know exactly what is wrong and what you need. The HD died in my laptop just before the warranty was up, and I was on the phone for over an hour going through the BIOS and repeatedly taking out my DVD drive and putting it back in, all while telling him over and over that I just needed a new hard drive. I even held the phone up to the computer so he could listen to the loud clicking noise it was making instead of booting.
This was all at around 7:00 at night. The next morning at 11AM I had a brand new hard drive preloaded with XP and all the drivers at my door.
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Other than the battery issue, I have zero complaints about the laptop. I also (in hindsight) realize that tech support was just trying to rule out any other problems....though making me go through it 3 times sucked....and the fact that the guy I was talking to was a non-english speaking person (Indian...dots, not feathers) I think a lot was lost in translation.
New battery should be here on Tuesday.
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amicheze;299601 wrote:
Dell has decent customer support once you get it through the idiot's head that you know exactly what is wrong and what you need.This. I think they have made a note on my account that I am more than capable of diagnosing my own issues. They usually offer to send "their" screwdriver etc with incase I feel like fixing it myself.
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Kossick;299655 wrote:
I just build my desktop to keep it up to date, gonna buy a laptop soon tho and prolly gonna go with dell..I tell everyone this, it doesn't matter what brand you get for the most part, just make sure you get a kick ass accidental warranty. It is pretty much worth its weight in gold after one incident. After all, you're only buy a guaranteed piece of shit.
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KA-T_240;299600 wrote:
I have a HP laptop, I have not been a big fan of it since day one.Anyone got the disks or know how to reboot it(back to out of box settings)?
My family has had a few HP laptops, with a bunch of problems.
Kossick;299655 wrote:
I just build my desktop to keep it up to date, gonna buy a laptop soon tho and prolly gonna go with dell..I still have my dell laptop which I use everyday... things like 4 or 5 years old now.
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Apple refused to honor the applecare 3yr warranty on my wife's ibook. The hard drive died. The guy at the apple store in minneapolis said that there was evidence of a spill, and so they weren't going to honor anything.
(We never spilled anything in that machine, and even if we did, a spill wouldn't cause a mechanical click-of-death failure in a vacuum sealed hard drive.)
Fuck apple.
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But how do you REALLY feel thrash
Gateway got the battery to me by Wednesday morning, which was when they told me it would be there. My only complaint was that the tech I talked to was a moron and wasted mine and his time. I understand trying things once (maybe twice, just to be sure) to trouble shoot....anyway, got it all figured out, computer runs great (like it has since day one...well, day one of Windows 7 anyway)
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thrash;299826 wrote:
Apple refused to honor the applecare 3yr warranty on my wife's ibook. The hard drive died. The guy at the apple store in minneapolis said that there was evidence of a spill, and so they weren't going to honor anything.(We never spilled anything in that machine, and even if we did, a spill wouldn't cause a mechanical click-of-death failure in a vacuum sealed hard drive.)
Fuck apple.
A friend of mine's motherboard died in his like a week before the warranty was up. Apple told him that they wouldn't honor it because it was too close to the end of the warranty and they thought he did it on purpose to get a new computer. He ended up paying almost $600 to get it fixed.
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amicheze;299850 wrote:
A friend of mine's motherboard died in his like a week before the warranty was up. Apple told him that they wouldn't honor it because it was too close to the end of the warranty and they thought he did it on purpose to get a new computer. He ended up paying almost $600 to get it fixed.I would have went and bought a different brand of computer if that is there standard. Can't say I'll ever buy an apple.....
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thrash;299826 wrote:
Apple refused to honor the applecare 3yr warranty on my wife's ibook. The hard drive died. The guy at the apple store in minneapolis said that there was evidence of a spill, and so they weren't going to honor anything.(We never spilled anything in that machine, and even if we did, a spill wouldn't cause a mechanical click-of-death failure in a vacuum sealed hard drive.)
Fuck apple.
True story. I went to the Mall of America apple store w/ a friend bc his HD was dead, he was under the "applecare" warranty but they claimed it was dropped (it wasn't), and wanted a few hundred to fix it.
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