Mc Donald's on S. University
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I also agree and disagree. Generally it depends on what level of a job we are talking about. I dont care how much your getting paid to work at Mc Donalds most people will not care about there job. Essentially the job sucks, you dont like saying you work there, the work you do is not gratifying. YES, you may be good at your job. But when you get good at a job some people think they deserve a raise right away. You stink like grease, burn your hands, and are under constant pressure. I am not going to lie, I worked at Mc Donalds when I was 15 for a couple of months. I thought I was good and deserved more. When I didnt get it, I did not care about working there anymore, why work harder than everyone else for the same amount of money. But, if I would have gotten a raise, I would of worked hard for a while and felt like I was worth money again. The process would have continued until I quit there. All in all entry level jobs can be filled by almost anyone and managements point of view is why pay more when your a replaceable. I go through this in my housekeeping department all of the time. It is crappy work, have to work weekends, and the pay is crappy. But everytime I put an ad in I hire 4 or 5 more. I know in the the first quarter I went through 20 housekeepers all replaced in no time. Did the quality of our rooms go down? NO. Then again who do you reward? Too much pressure is put upon managers to carry the slack of underpaid and underachieving employees. Upper management puts faith in the manager to get them through the tough times and make things work. Yes, you do have some lead people in those positions and you do your best to keep them happy and give them what you can.
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out there wrote:
if there is some differential for pay that is based on your production (ie commission) then it is totally worth giving 100%, but with so many high school jobs, there is no real incentive to overwork oneselfThat is exactly my problem. I have been told countless times that i should be promoted to a manager at mcdonalds because i go the extra mile as you do, i like to be planned for the known rushes (11-2 & 430-730) and try get everything as ready as possible. But as was stated, fast food is VERY reluctant to give raises as they know someone else could take my place and do a job that will get them through, and do it for 7.20 (what i get) or less.
I wish i had more options to work places though. Id LOVE to work outdoors like landscaping/staining decks/whatever but usually my age causes people to not hire me and lack of experience as well. Thats why i wish there was a way around the labor laws because if i was put in a job i actually enjoyed going to and had fun doing, 40+ a week would seem like a breeze. Right now ive put 84 hours of work in the past 2 weeks and it has seemed closer to 168 because the job is such a pain in the ass, as well as a drag on moral. I hate telling someone that i work at mcdonalds because people assume that if you work fast food youre just stupid or dumb, and i am by no means dumb (unless it comes to cars). They cant see past the fact that labor laws really limit people of my ages capabilities. Oh well, i guess sometimes you just have to stick with whats available and once i turn 18 the possibilities will expand exponentially.
EDIT: didnt read brians post, that is almost exactly it. Except i guess i got lucky or unlucky, depending on how you put it. I was thinking about quitting and then they gave me a 60 cent raise which is the biggest they will give besides turning 16, so i was like hey sweet, and decided to stay. After awhile i got better and felt like going somewhere else where id be getting better than 5.85, then i got my $1 raise for turning 16 and was like holy shit money money. Same process happened 2 more times and now im at 7.20 and feeling like id rather work somewhere more gratifying as well as fun for less money.
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I completely disagree with some of the arguements here. And in fact, some of these reasons are EXACTLY why I won't go back to that McD's to eat again. Yes it comes down to the age issue, period the end. Someone else said, which I believe too, is that today's younger highschool kids have WAY too much handed to them on a golden platter. There's so many more spoiled kids these days then there was 10 years ago. I started working in the food industry when I was 15 and did it for almost 5 years, so I know exactly how it all works. You don't get a raise and THEN work harder, you work hard for your raise. Do you think that your workplace owes you a raise for doing just average work? Fuck no. You have to prove to them that you're worth it, and if you can't do that, they'll leave your pay the same, because you're nothing special, and can be easily replaced by someone who will do the same for the same pay. Then hopefully that new person will have some really good work ethics and try to be the guy that goes up the ladder by working hard. Now if your workplace is telling you that you'll get promoted and you'll get raises, then they have to stand behind that. And if they don't, then first, take a look at yourself and just make sure you are doing exactly what you're supposed to, and if you are, let them know you'll go somewhere else for better pay. The threat to quit is usually a really good way to get a raise, if that's what you're looking for. And honestly, if you're worth the raise, they'll give it to you, if not, they'll say "Alright well good luck on your new job, bye." So if you aren't getting paid what you think you're worth, look into the details. Maybe actually try going the extra mile and make sure the manager sees that you are doing it, go tell them about all the extra shit you did, then maybe you'll get promotions, and go on up the ladder.
If I was the manager at that McD's, I would have sent at least 3 of those punks home that were fucking off. I managed the kitchen at a restaurant for a while, and some of the people working under me were only a year younger, some all the way to 4-5 years younger, and I was in charge of them. When there isn't shit to do, they were cleaning. And if they didn't like it, that was just too bad. I did all the bullshit work on my way up the ladder, and that's what I had them do when I was in charge. And honestly, at the place I worked at, there was NO goofing off, slacking, or screwing around anywhere in the restaurant where we could be seen. Of course we got in trouble for dumb shit, but it was always in the back area by the kitchen and back door. So that's a bullshit arguement that "oh it happens, everyone does it". That goes right back to the immature lazy fucks that give everyone a bad name.
I had another experience today, this time it was at Burger King on University. It wasn't that big of a deal, but just annoying as hell. There was only like 3-4 people working, one girl, taking orders and working the till, she was rude, barely said 2 words to us through the order, pretty much threw the food on my tray and pushed me off, and she was really fat and ugly. The other girl was standing up there by the till just talking away, w/ 2 of her friends that were in line behind me, while my food was sitting there waiting to be put on my tray so I could go eat. That was about 3-4 min of food sitting there. And then there was one or 2 guys in the back making food and doing what they're supposed to, and they actually whipped it up pretty quick. So the BK on S university isn't up there anymore either.
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darkelvis wrote:
Troy-remember, those people you are bitching about are like 90% of this board, doesn't seeing them in person make you wonder why there are more immature fuckwads screwing up the local scene?Dear fastfood workers that bitch about how hard the job is:
Your job isn't hard. It isn't even a real job. If you think this job sucks wait until you get a real one. I get so fucking sick of people talking about how hard it is. Let me tell you something, I am a trained chef, I work at Red Lobster. I've been in the food industry for 7 years, I WOULD GLADLY TAKE YOUR JOB ANY DAY OF THE WEEK. Quit the bitching./rant (sorry, woke up on the wrong side of the bed)
EDIT FOR CLARITY: I have no problem with fast food workers. I have a major problem with fast food workers who bitch constantly about how hard their job is!
Want to switch jobs with me? Your bitching about cooking lobsters and shit. Im a god damned commercial plumber, and if you think its nothing but putting in some pipes your wrong. I work just as hard if not harder then most construction workers out there, and get covered in SHIT sometimes. Try digging a trench in clay 6ft deep 5ft wide and 35ft long by hand because you cant get a backhoe inside the building your working in. Ever swung a pick axe or used a shovel so long you cant hold your arm out in front of you at the end of the day? Doubtfull. If the money wasnt so awsome id quit.
So quit being a hypocrit because your job isnt that hard either.
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Flowcus wrote:
Want to switch jobs with me? Your bitching about cooking lobsters and shit. Im a god damned commercial plumber, and if you think its nothing but putting in some pipes your wrong. I work just as hard if not harder then most construction workers out there, and get covered in SHIT sometimes. Try digging a trench in clay 6ft deep 5ft wide and 35ft long by hand because you cant get a backhoe inside the building your working in. Ever swung a pick axe or used a shovel so long you cant hold your arm out in front of you at the end of the day? Doubtfull. If the money wasnt so awsome id quit.So quit being a hypocrit because your job isnt that hard either.
you're not comparing apples to apples here... we are talking about the customer service, and restaraunt management field.
I agree with troy that there are areas for improvement at every fast food restaraunt. But think about it, how many times have you ever received superior customer service at a fast food restaraunt. I can't think of any times that impressed me enough to stick out in my mind. Bottom line is it's an entry level position, with usually younger employees. People put up with a lower level of customer service because they want to go somewhere quick, and less expensive, and for that you will see areas where other things are cut. One thing is labor, and extensive customer service training.
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I agree that we should be taught customer service, at least managers. Actually there is NO training (at least for mcdonalds) in the customer service area for managers even, nothing more basic than the average joe schmoe already knows. That alone would help i think. I also think being able to talk back to customers would be a good thing too. The way things go now you just have to take all the abuse you get and suck it up, which sucks. The old days you always hear about sound much better, where someone who deserved something got it, and the giver didnt have to worry about being sued for every little thing. Its a complicated situation and both sides have valid arguments when it comes down to it.
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haha..... NO you don't want to talk back to your customers. One of the arts of customer service/customer relations is being able to diffuse the situation, and not necessarily doing so by offering compensation or free things. The more you do it, the more you learn what works, and what doesn't. Sometimes if you can break a person down, all they are really looking for is someone to listen to their problem, so they can get it off their chest. Sometimes they are just letting you know, so that it won't happen again.
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btleier wrote:
haha..... NO you don't want to talk back to your customers. One of the arts of customer service/customer relations is being able to diffuse the situation, and not necessarily doing so by offering compensation or free things. The more you do it, the more you learn what works, and what doesn't. Sometimes if you can break a person down, all they are really looking for is someone to listen to their problem, so they can get it off their chest. Sometimes they are just letting you know, so that it won't happen again.Well said pimp.
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and sometimes people just need a swift kick in the ass. When you yell at us for having to wait for 34 seconds (yes it happens, check the time slip to see when the order was taken vs what time it is now and its 34 secodns or so sometimes) you have issues and need to be shot in the face several times. And then puked on.
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StangerBanger96 wrote:
and sometimes people just need a swift kick in the ass. When you yell at us for having to wait for 34 seconds (yes it happens, check the time slip to see when the order was taken vs what time it is now and its 34 secodns or so sometimes) you have issues and need to be shot in the face several times. And then puked on.try dealing with canadiens
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StangerBanger96 wrote:
and sometimes people just need a swift kick in the ass. When you yell at us for having to wait for 34 seconds (yes it happens, check the time slip to see when the order was taken vs what time it is now and its 34 secodns or so sometimes) you have issues and need to be shot in the face several times. And then puked on.part of knowing how to respond to situations is knowing when people are just looking for free things. with those people you sometimes need to put your foot down, and apologize for the wait, but say you don't feel that short of a wait warrants and refund, or free food. but we will work harder to make it faster next time. which is basically like saying fuck off with a smile
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btleier wrote:
part of knowing how to respond to situations is knowing when people are just looking for free things. with those people you sometimes need to put your foot down, and apologize for the wait, but say you don't feel that short of a wait warrants and refund, or free food. but we will work harder to make it faster next time. which is basically like saying fuck off with a smileAhhh we dont normally give them freebies at the drop of a hat. But seriously what would you do in a situation like this:
This slightly handicapped girl that works at my mcdonalds was on counter. Some bitch and her nasty ass bitch daughter who is probably ... 10? come in all the time and are shitheads. They order plain doubles, take ketchup packets, put the ketchup on the doubles and then return them to us and complain that we made them wrong, its like they get off on doing that to us. ANyways.........This girl cant speak very well/clearly (jackie howland for those that know her) and the daughter was folding/bending the counter menus and jackie asked her nicely to stop playing with it please. She did for about 5 seconds then started again, and jackie asked her again nicely to stop, and i seriously believe its impossible for jackie to look, sound, or be mean at all. The girl stops again, and then starts right back up and drops it on the floor and jackie asks her AGAIN to stop playing with it please. Then the mom chimes in and tells jackie "Just leave the poor girl alone and do youre job, stop worrying what my daughter does" or some shit like that and does it in the bitchiest meanest voice ever because shes a skank bitch. Jackie just started crying and went in the back and cried for about 5 minutes because of the stupid skank bitch, who then wanted us to give her free food because of the ordeal like it was our fault. She comes in ALL THE FUCKING TIME and trys to pull shit like this. People like that i dont give a shit what their problems are or what is in them that is crying out or whateve ryou want to call it, the only way i want to let that out is with a 12 gauge to the stomach, razor blades to the eyes, and toothpicks under the fingernails. Just to watch them sit there and twitch and quiver would make my day because shes such a fuckin...gahh...can you tell im pissed? Just thinking about this lady makes me want to shoot something. God knows the only reason she keeps comming back is to get off by making our day miserable because the average joe fuck would not come back if the service was that bad every time.
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