Let me give my .02 since I've worked at Harolds before and after Connie left. Harolds was good when Connie worked for Steve. We had plenty of work and happy customers. When Connie left hell broke loose. She's the one that kept that business running. I worked there for about 7 more months after . Steve got a new shop, got a gay car wash, switched up how everything was done and basically didn't now what the f*ck he was doing. That didn't last long. We had slim to no customers and I basically quit coming in. So that was it for Harolds.
About Connie, she does know what she's doing. She just does things different. but she gets the job done right. She was picky as hell, I know. She never really got too crazy on buffing which I hear she is doing now. She also is a very good business women.
About SLD which is where I work now. We also do an exellent job. Kevins 3 stage buff is superior and he also nows what he's doing and is very picky too. I'd say we do some things differently but we get the job done.
So I guess what I meant to say is this. Every shop has their own way of doing things. It's doesn't matter how they do it as long as the customer is happy. That's what people go in to business to do. CAN'T WE ALL JUST GET ALONG???????????!!!!!!!!